Returns & Exchanges

At Dunkertons Cider, we want you to be fully satisfied with your organic cider purchase. If your order arrives damaged or incorrect, we offer a straightforward return process to ensure your cellar remains fully stocked.

Return Process

• 1.
  Contact Customer Support

  Email our team within 14 days of receipt with your order number and details of the issue to initiate a return or exchange.

• 2.
  Document Any Damage

  If your glass bottles or flagons arrived broken, please provide clear photographic evidence of the damage and the outer packaging for insurance purposes.

• 3.
  Secure the Package

  Ensure all items are in their original, unopened condition and packed securely in the original shipping box to prevent further transit damage.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the goods, we will process your refund or dispatch a replacement within 3-5 business days.